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Membership

Founded in 1964, the Canadian Call Management Association (CAM-X) is an industry trade Association representing the needs and concerns of Call Centres and Telephone Answering Services across North America. A not-for-profit, member driven Association, CAM-X is comprised of a cohesive group of concerned business people dedicated to helping owners and managers increase their business markets, profits and opportunities.

Calendar

COACH U Leadership Training

May 9 10, 2017

Sandman Toronto Airport Hotel

Details to follow

Pre-Employment Testing Available now

Call Centre Award of Distinction Launch March, 2017

53rd Annual Convention Trade Show
October 17-20, 2017
Marriott Downtown, Vancouver, BC

The CAM-X Continuing Education Committee is committed to hosting inspiring, thought-provoking and extraordinary conferences. These conferences are targeted to managers, supervisors and team leaders in the call centre/TAS environment.

The programs offer the opportunity to exchange ideas and learn from other professionals in the Call Centre/TAS industry. Some topics that have been addressed are: Recruiting Finding staff in a competitive market, Hiring Best practices in screening new hires, Working with a diverse employee pool, Training Technology and Learning, Bonus and incentive programs, Communication conflict resolution and dealing with change.

Awards

CAM-X Announces the Launch of the NEW 2017 Call Centre Award of Distinction.

Registration Deadline: April 30, 2017

Launching the New Call Centre Award of Distinction (AOD)

The Award Committee has been working to revamp and update the AOD program and scoring criteria. The committee recognized that a new program was necessary to meet with the complex call types many of you are working with in your specialized accounts.

The Best Practice Basics remain the cornerstone of the scoring criteria. The improvements have been established to meet the needs of your specialized accounts, allowing you to customize the form based on your client s specific needs.

Each campaign or account type will provide a pick list for the participant to choose from regarding the specific information that the agent needs to gather for each call type in the CPS (Client Profile Sheet).

  • Information needed:
  • first name
  • last name
  • telephone number
  • product number
  • product description
  • delivery address
  • pick up address if applicable
  • payment method
  • email address
  • Other information as required
  • Help Desk / Tier One / Trouble Tickets
  • Information needed:
  • first name
  • last name
  • email address
  • Other information as required
  • National to regional mapping / dealer locate
  • Information needed:
  • first name
  • last name
  • address
  • telephone number
  • email address
  • Other information as required
  • Information needed:
  • first name
  • last name
  • description of situation
  • call back number
  • patch call?
  • Other information as required
  • Information needed:
  • first name
  • last name
  • telephone number
  • address
  • type of emergency
  • Other information as required
  • Information needed:
  • first name
  • last name
  • telephone number
  • location of incident
  • date time of incident
  • description of incident
  • Other information as required




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