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South Hermitage Surgery

Patients may have received notification that they are eligible for a pneumococcal vaccine to protect against developing pneumonia, however, there is currently a national shortage of the vaccine.

We are therefore currently unable to administer this vaccine and have created a waiting list of names ready for when the vaccine becomes available.

If you are in the eligible risk group and intended having the vaccine – please DO NOT book a nurse appointment but ask our reception staff to put your name on the waiting list. You will then be contacted when an appointment can be arranged.

APPOINTMENTS AVAILABLE TO BE BOOKED IN FLU VACCINE CLINICS

If you are aged 65 or over or are in a clinical risk group* then annual vaccination against the flu virus is recommended.

Appointments are now available to be booked MIDWEEK with early morning availability and late Wednesday evening until 6.30 pm.

To book your appointment use the online booking facility via PATIENT ACCESS or ring the surgery on 01743 343148.

* Clinical risk groups were a flu vaccine is recommended: heart disease; chronic lung disease (COPD); asthma (but only if regularly using steroids); liver disease; diabetes; chronic renal disease; immunosuppression (due to illness or treatment); neurological conditions (eg MS); history of stroke; pregnancy; spleen disorders or injury (inc coeliac disease); main personal carer of elderly/disabled person.

CHILDREN AGED 2 OR 3 YEARS ARE ALSO IN THE ELIGIBLE GROUP FOR IMMUNISATION WITH THE FLU VACCINE SPRAY. APPOINTMENTS ARE AVAILABLE DURING HALF TERM AND AT OTHER TIMES MIDWEEK.

REINSTATED EAR IRRIGATION SERVICE

We are now pleased to announce that our ear irrigation service has been reinstated after a brief break.

We want to ensure that patients who feel they should have their ears syringed are fully informed of all the risks involved and know how to prepare adequately for their appointment. We have therefore compiled an information leaflet about ear wax and combined this with a consent form (see attached).

Anyone wishing to have their ears syringed should read this leaflet, follow the guidelines and complete the checklist about suitability for an appointment. There are certain circumstances where it is not suitable to perform ear syringing. However, if an appointment is required, patients should contact the surgery to book an appointment with the relevant clinician*

*Patients who have previously had their ears syringed can book an appointment with either Sarah Bailey, Practice Nurse or Anna Treherne, Health Care Assistant.

*Patients who have never had their ears syringed before should book an appointment with Sarah Bailey.

*Due to demand for general appointments and access to the ear irrigator we are not able to book appointments with the other nurses at the moment.

The completed form should be brought along to the appointment.

SHINGLES VACCINE AVAILABLE FOR ALL PATIENTS AGED 70,71,72, 73, 78 and 79 ON 1st APRIL 2017

This year patients become eligible for the shingles vaccine as soon as they reach the age of 70 or 78 but we are not allowed to administer the vaccine before then.

Book a nurse appointment with our receptionists if you are eligible for the vaccination.

Any eligible patients can receive their shingles vaccine at the same appointment as their flu vaccine, HOWEVER, they require a special appointment slot with the doctor during our Saturday clinics so would need to ring the surgery to ask our reception staff to arrange this. PLEASE DO NOT BOOK A DUAL APPOINTMENT ONLINE AS THE NURSES WILL NOT BE ABLE TO DO THIS DURING THE SATURDAY CLINICS – ONLY THE DOCTORS HAVE BEEN SCHEDULED TO DO THIS.

ONLINE REQUESTS FOR PRESCRIPTIONS REPLACING EMAIL REQUEST FACILITY

PLEASE NOTE THAT FROM 1ST JULY 2017 WE WILL ONLY BE TAKING ELECTRONIC PRESCRIPTION REQUESTS BY ONLINE PATIENT ACCESS; THE PRESCRIPTION EMAIL FACILITY WILL NOT BE AVAILABLE AFTER THAT TIME SO SIGN UP IF YOU HAVEN’T ALREADY DONE SO.

JAN 18 ONLINE REQUESTS TO REPLACE PHONED SCRIPT REQUESTS

FROM JANUARY 2018 THE FACILITY TO REQUEST PRESCRIPTIONS BY PHONE WILL NO LONGER BE AVAILABLE AS WE FEEL THE ON-LINE SERVICE IS MORE STREAMLINED, EFFICIENT AND HIGHLY SECURE.

ELECTRONIC PRESCRIBING SERVICE (EPS2)

70% of patients on regular repeat medication are now using this helpful new service!

If you have not already signed up, please see leaflets/poster or ask in reception for more information about the new Electronic Prescription Service.

ONLINE ACCESS COMMUNICATION SURVEY 2017

We have published a patient survey to find out a variety of useful information regarding our online services.

If you could spare 5 minutes to complete this survey then we would be very grateful.

NAMED ACCOUNTABLE GP

All patients now have a named GP. The main purpose of this role is to reassure you that there is one GP in our surgery who is responsible for overseeing your care, that they will work with other health social care professionals to meet your needs and that you have access to a health check if you want one. You can choose which GP you want, or we can allocate one to you. You still have the right to see any of our GPs, not just your named one.

If you wish to know the name of your named GP then ask any member of our team.

Welcome to South Hermitage Surgery

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

PATIENT SURVEY

Please spare 5 minutes to help improve our online services by taking our new patient survey.

Ask doctors online freeASK DEBS!

If you’re under 24, why not ask our online Agony Aunt Debs any confidential questions you might have and see if she can help you. Ask Debs or email her on [email protected]

Opening Times

Opening TimesAsk doctors online free

The practice doors are open Monday to Friday* between 08:15 and 18:00

(*from 07:30 on Mondays and Fridays and until 20:00 on Wednesdays).

Telephone access is between 08:30 – 13:00 and 14:00-18:00.

Routine appointments are available at the following times:


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