Top Interview Questions for Medical Billing and Coding Jobs
WeвЂ™ve put together a list of the top interview questions typically asked for medical billing and coding jobs to help you in preparing for your job interview. Also included is the reason they are asking these questions and what the interviewer is likely looking for. These are questions weвЂ™ve either been asked or have asked ourselves when interviewing for medical billing jobs.
WhatвЂ™s your understanding of medical terminology?
Having a basic understanding of medical billing terms is important not only for medical coding but also for medical billing specialists. Make sure you have a familiarity with the more basic medical terms related to billing and coding as it relates to the billing process.
What type of certifications do you have?
Have you billed for Medicare and Medicaid?
This would be one of the top interview questions for providers who have a lot of Medicare or Medicaid patients. Government payers can be difficult and challenging to bill for. CMS has more paperwork, usually takes longer to pay, and can be frustrating to deal with. Providers who have a lot of Medicare patients will want to know your knowledge and experience of Medicare and the ability to get problems resolved quickly.
How do you deal with rejected or unpaid claims?
Are you familiar with Electronic Medical Records (EMR) systems? Which ones have you used. How did you use it?
Are you comfortable working with computers? What types of software do you have experience with.
What practice management or medical claims software do you have experience with?
Do you know how to submit claims to a clearinghouse? Have you ever set up a provider with a clearinghouse or resolved claim submittal problems with them?
Do you know how to run reports? Can you customize reports?
What specialties have you billed or coded for?
What procedure codes are you most familiar with?
Can you explain the difference between co-pays, deductibles, and co-insurance?
Are you familiar with HIPAA privacy and security rules?
Have you dealt much with insurance companies to resolve issues with unpaid or rejected (denied) claims?
Have you worked on insurance or patient accounts receivables?
Have you ever appealed a denied claim? WhatвЂ™s your process in resolving a denied claim?
WhatвЂ™s your experience in patient collections?
How do you deal with difficult or angry patients?
How long does it take you to process a dayвЂ™s charges?
If You Just Can’t Answer Top Interview Questions – Turn a Negative Into a Positive
There will inevitably be interview questions you just canвЂ™t answer – or a situation you donвЂ™t have experience in. In those cases donвЂ™t answer in a negative way – such as вЂњI canвЂ™t. вЂќ or вЂњI donвЂ™t know. вЂќ. Answer the question in a way as to emphasize your strengths or knowledge or your ability to learn and adapt quickly. Potential employers prefer candidates who will not require a lot of hand holding or be a burden on the existing staff. They want someone who can get up to speed quickly and take initiative.
So for example if you donвЂ™t have any experience with Electronic Medical Records systems and they asked you about it, don’t panic. You can answer in a way that explains you do have good computer skills and experience on a variety of practice management systems – you can get up to speed on a new software within a day. You might also state that most of these programs are intuitive and your computer skills will apply to EMR software also.
Probably the most important question asked in an interview isn’t even a question – “Tell me about yourself” is probably one of the top interview questions for any occupation. It’s an open-ended opportunity for you to sell yourself.
It’s not really for you to tell all your hobbies, interests, and personal stuff, but where you can summarize your experience, training, accomplishments, etc. and how they relate to the job. Don’t get too long winded responding, but just have a 5 minute or less statement that you can express why your are the best candidate for the job.
In addition to preparing to answer these top interview questions, have some вЂњsuccess storiesвЂќ or example you can give that demonstrate your ability to take action and solve problems. You can bring these up during the interview. Potential employers will be very impressed. Giving examples of what you can do can really impress the interviewer make you stand out from the other candidates.
Situation – a short overview of where and when.
Problem – state the problem or challenge.
Action Taken – describe the action(s) you took to solve the problem.
Results – give quantitative results of your actions – like вЂњreduced accounts payable by 75%.вЂќ or вЂњreduced unpaid claims by 50%.вЂќ
These kinds of short success examples or stories can really impress a potential employer and demonstrate how you can help them – even if you are weak in certain areas mentioned in the top interview questions above. Ideally having two or three of these examples you can go to when you need to. ThereвЂ™s no reason you canвЂ™t also put these examples on your resume.
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